We are located in Hilo, Hawaii and all orders ship from here. Our studio is not open to the public but in person you can find us at Hilo Farmer’s Market on Wednesday and Saturday. Our work schedule is M-F 9-5 HST. All orders take typically 2-3 days to fill and about 3 to 4 days to get to you, depending on where you live. If it is going to be longer than that, we will let you know how long and where your order is in the production time line. Specialty candles generally take about 5 days before we can ship them. If you are ordering for Christmas we suggest you start I November. Mahalo Nui!